Refund policy
Return Policy
Please note that we do NOT offer returns or exchanges under any circumstances. All sales are final once your order is placed and confirmed.
To ensure your satisfaction, please carefully review your order details (including product specifications, size, color, and quantity) before completing your purchase. We are not responsible for any incorrect selections made by the customer.
Damages and Issues
Please inspect your order immediately upon reception. If the item is defective, damaged, or you receive the wrong item, contact us promptly at zanke2026@outlook.com. We will evaluate the issue and provide a suitable solution (such as a refund or replacement) only for items that are proven to have quality issues or are incorrectly shipped by us. This does not constitute a return or exchange service, and the original item (if applicable) may be required to be retained for verification purposes.
Non-Returnable Items
All items sold in our store are non-returnable and non-exchangeable, including but not limited to: perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, gases, sale items, and gift cards. No exceptions will be made.
Refunds
Refunds will only be issued in cases of proven defective items, damaged goods, or incorrect shipments (as stated in the "Damages and Issues" section). We will notify you once we have received and verified the issue, and if approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at zanke2026@outlook.com for assistance.
For any questions or concerns regarding our return policy, you can always contact us at zanke2026@outlook.com.